Refund Policy

Summary. We do not give money back on AdsCreator subscriptions, except in the three cases listed in the next section. The ad studio on this site runs without an account, so you can paste a product URL and judge the copy and images before you spend anything. Renewals can be switched off by you at any time.

The three exceptions

A charge is refunded only when one of these is true, when the records described further down support it, and only up to that charge:

1. We charged you twice. Our billing took two payments for one and the same period.
2. Your card was used without your consent, and this is shown. You report it within 14 days of the charge and the account records and the records of our payment processor back it up. The claim alone does not decide it. We may ask you to confirm that you have reported the misuse to your card issuer.
3. AdsCreator was entirely down. A fault on our side, which we confirm, made the product impossible to use for an unbroken period, you reported it as it happened, and we did not resolve it. Slower generation, a single export format failing, ad platforms being unavailable, and trouble with your own browser, device or connection are outside this.

Any refund granted is capped at what you paid for the affected period, is paid back only to the card that was charged, and is our entire liability for that charge. It does not entitle you to further refunds.

What is not refunded

• You changed your mind, paused your campaigns, or no longer run ads.
• You generated fewer ad sets than your plan allowed, or none at all, during a paid period.
• How your ads performed: clicks, cost per result, conversions or return on ad spend. AdsCreator writes and designs creative, it does not control the auction or your audience.
• Taste. You did not like a headline, an image or a layout. Generated output varies with the product page you supply, and the studio lets you check it before paying.
• An ad platform rejecting or limiting an ad you built with AdsCreator. Reviewing creative against platform rules stays your responsibility, as our Terms say.
• A product page that was blocked, empty or too thin to generate from.
• A belief that the plan was a single payment. All plans renew, which the pricing page, checkout, confirmation email and account show.
• A renewal that happened because you forgot to cancel, or a cancellation made right after renewal.
• Picking a plan, term or seat count that turned out wrong for you.
• Features you expected that the pricing page does not describe.
• Days left in a period after cancelling. There is no pro-rating.
• Other people using your login, including teammates or clients you shared it with.

Plans, renewals and cancelling

Starter, Growth, Studio and Agency are subscriptions billed monthly or yearly. The fee buys access to AdsCreator for the period, with the monthly limits shown on the pricing page, and access opens in full on the first day of each period. You pay for access, not for each ad generated.

When you subscribe you ask us to start straight away. If a statutory right of withdrawal or cooling-off period would otherwise apply, you accept that it ends once we have begun providing AdsCreator at your request.

A plan renews until you cancel it in your account settings. Cancelling needs no message to us, takes effect immediately for all future renewals, and keeps your access open until the current paid period ends. It is not a refund request.

Each renewal starts a new period with its fee due on that day. If the payment fails, the amount is still owed and the same invoice is retried during the following days; that is not a new or double charge. Cancelling during those days stops the periods after it, not the invoice already issued, and once collected that renewal is not refunded. Your renewal date is shown in your account, so cancel before it if you do not want to continue.

Sending a request

Write to [email protected] from the email on your account no later than 14 days after the charge. Say when you were charged, how much, and which exception applies. Late requests and requests sent any other way are not considered. We handle them in order of arrival, give no fixed reply time, and do not revisit a declined request.

Evidence and chargebacks

Signing up means you accept our Terms of Service, this policy included, and our Privacy Policy. The checkout shows the plan, price, billing period and automatic renewal before any payment is taken, and the confirmation email and your account repeat them.

We keep, for every subscription, the time of purchase, the plan and price at checkout, your acceptance of the terms, the emails we sent, and an activity log of your account, such as sign-ins, product URLs submitted, ad sets generated and exports, with the technical data saved alongside. Our payment processor keeps its own transaction record, including the card's country of issue, where the payment came from and the outcome of bank checks such as 3D Secure.

Unauthorised-charge claims are checked against these records. A chargeback opened without contacting us first breaches our Terms; we then pass the records to your card issuer and close the account for good.

Plans bought before this date

If you subscribed before October 14, 2026, the refund terms published at the time of your purchase continue to apply to that subscription.